This is only a summary of our return policy. Please read our Terms and Conditions for more information.
You have the right to cancel your order without reason, but within 14 calendar days of receipt, for a full refund (minus delivery costs to non-EU destinations) unless the items were damaged during shipping (see below). You shall bear the direct costs of returning the products to MotionPictureArt.com. Pay via Paypal and you can qualify for free return shipping.
If a return or exchange has to be made because of our mistake, all shipping costs will be covered for all customers (worldwide).
You will be refunded within 14 days following the day on which MotionPictureArt.com has actually received the returned products if you return the products in good/acceptable condition.
If you make use of your right of withdrawal, the products must be returned with all delivered accessories and if reasonably possible in the original state and packing within 14 days and in conformity with instructions given by MotionPictureArt.com. This 14 day return period applies to EU customers. Customers outside the EU may make use of a longer but reasonable return period.
Your right of withdrawal does not apply to products whose seal is broken, if labels, stickers etc. have been removed, to products that were specially ordered and/or made/customized for you and/or if you have declared and MotionPictureArt.com has confirmed that you refrain from the right of a reflection period. For more information and other exceptions/conditions please read our Terms and Conditions.
Please open and inspect your order immediately when you receive it.
Incorrectly shipped items, defective products, incomplete shipments and other irregularities must be reported to us by e-mail, with a clear description of the problem, as soon as possible after receipt. We will respond within 2 working days.
If an item has been damaged in shipping we will start the insurance procedure.
If MotionPictureArt.com is responsible for an irregularity in the delivered products, the cost of a return or subsequent delivery shall be borne by MotionPictureArt.com.
We also accept returns or give refunds after longer periods of time when it could be shown with indisputable proof that we incorrectly described a product. Excluded are products that are generally impossible to date accurately or were already described with uncertainties/reservations.